Our commitment to safe and ethical support
The NDIS Code of Conduct sets the standards of behaviour for all NDIS providers and workers. At Ability Hope Support Network, we are committed to upholding these standards in everything we do.
What is the NDIS Code of Conduct?
Rules that keep participants safe
The NDIS Code of Conduct is a set of rules established by the NDIS Quality and Safeguards Commission. It outlines how NDIS providers and workers must behave and treat participants.
The Code exists to protect people with disability who receive NDIS-funded supports. It ensures participants are treated with dignity and respect, and that they can access services in a safe environment free from abuse, neglect, violence and exploitation.
All Ability Hope Support Network staff, contractors and volunteers are required to understand, sign and comply with the NDIS Code of Conduct as a condition of their engagement with our organisation.
The 7 Principles
The NDIS Code of Conduct requires workers and providers to:
These seven principles form the foundation of safe, ethical and quality disability support across Australia.
Respect Individual Rights
Act with respect for individual rights to freedom of expression, self-determination and decision-making in accordance with applicable laws and conventions.
Respect Privacy
Respect the privacy of people with disability and deliver services in a dignified way that maintains personal privacy at all times.
Safe and Competent Support
Provide supports and services in a safe and competent manner, with care and skill, in accordance with relevant laws and accepted professional standards.
Integrity, Honesty and Transparency
Act with integrity, honesty and transparency. Recommend and provide supports appropriate to participant needs. Declare and avoid any real or perceived conflicts of interest.
Raise Concerns About Safety
Promptly take steps to raise and act on concerns about matters that may impact the quality and safety of supports and services provided to people with disability.
Prevent Violence, Abuse and Neglect
Take all reasonable steps to prevent and respond to all forms of violence against, and exploitation, neglect and abuse of, people with disability.
Prevent and Respond to Sexual Misconduct
Take all reasonable steps to prevent and respond to sexual misconduct. Maintain appropriate professional boundaries at all times.
What This Means For You
How the Code protects participants
As a participant receiving supports from Ability Hope, you can expect the following from every interaction with our team.
Dignity and Respect
You will always be treated with respect, courtesy and dignity in every interaction.
Your Choices Matter
Your decisions, preferences and goals guide how support is delivered to you.
Privacy Protected
Your personal information is kept confidential and shared only with your consent.
Safe Environment
You will receive supports in an environment free from harm, abuse and neglect.
Skilled Workers
Our team is trained, qualified and competent to deliver your supports safely.
Open Communication
We are honest, transparent and will always act in your best interest.
Our Commitment
How we uphold the Code
At Ability Hope Support Network, we go beyond minimum compliance. Here is how we embed the Code of Conduct into our everyday practice:
- All staff sign and acknowledge the Code before commencing work
- Mandatory induction training on all 7 principles
- Annual refresher training and competency assessments
- Regular supervision and performance reviews
- Clear incident reporting and escalation procedures
- Participant feedback integrated into service improvement
- Zero tolerance for violence, abuse, neglect and exploitation
Who It Applies To
The Code applies to everyone in our organisation
The NDIS Code of Conduct applies to all registered NDIS providers and anyone delivering NDIS-funded supports and services. At Ability Hope, this includes:
- All support workers and care staff
- Team leaders and supervisors
- Management and leadership team
- Contractors and subcontractors
- Volunteers
- Administrative and office staff
- Any person delivering or supporting the delivery of NDIS services
Reporting a Concern
What happens if the Code is breached
If you believe the Code of Conduct has been breached, you have the right to report it. Here is what you can do and what may happen.
Tell Us Directly
Contact our team on 1300 931 500 or email us. We investigate all reports.
NDIS Commission
Contact the NDIS Quality and Safeguards Commission on 1800 035 544.
Investigation
All reports are investigated promptly and thoroughly with confidentiality maintained.
Consequences
Breaches may result in disciplinary action, termination, or regulatory enforcement.
Your Rights
As a participant, you have the right to:
The NDIS Code of Conduct exists to protect these fundamental rights for all participants.
Be Treated with Respect
Receive services that respect your dignity, culture, values and beliefs.
Make Your Own Choices
Decide how, when and where you receive your supports and services.
Feel Safe
Receive supports free from violence, abuse, neglect, exploitation and sexual misconduct.
Have Privacy
Have your personal and health information treated with confidentiality.
Speak Up
Raise concerns or make complaints without fear of retaliation or disadvantage.
Receive Quality Support
Access services delivered by trained, competent and professional workers.
Have a concern about the Code of Conduct?
If you believe the NDIS Code of Conduct has been breached by any of our staff, you can contact us directly or the NDIS Quality and Safeguards Commission.