We're here to help
Whether you are a participant, family member, support coordinator or just want to learn more about our services, our friendly team is ready to assist you.
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We are available Monday to Friday, 8:30am to 5:00pm. Choose the method that works best for you.
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Speak directly with our team during business hours. We are happy to answer your questions.
1300 931 500Send us an enquiry
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Common Questions
Frequently asked questions
Quick answers to the questions we hear most often.
How do I start receiving services from Ability Hope?
Simply contact us by phone, email or online form. We will have a chat about your goals, explain how we can help, and guide you through the onboarding process. You will need an active NDIS plan with relevant funding.
Do I need an NDIS plan to access your services?
Yes, our services are funded through the NDIS. You will need an active NDIS plan with funding in the relevant support categories. If you are not sure whether your plan covers our services, contact us and we can help you check.
Can a support coordinator or family member contact you on my behalf?
Absolutely. Support coordinators, plan managers, family members and carers are welcome to contact us on behalf of a participant. We work closely with your support network to ensure seamless service delivery.
What areas do you service?
Ability Hope Support Network provides services across Australia. Contact us to confirm availability in your specific area and discuss how we can support you.
How quickly can services start?
Once we have your service agreement signed and funding confirmed, services can typically begin within a few days. We prioritise getting the right support in place as quickly as possible.
How do I make a complaint or provide feedback?
You can provide feedback or make a complaint through our dedicated pages, by phone, email, or by speaking to any staff member. Visit our Complaints or Feedback pages for more information.
Are you a support coordinator looking to refer a participant?
We make the referral process simple. Submit a referral online and our team will follow up within 24 hours.
Ready to get started?
Take the first step toward personalised NDIS support. Our team is ready to help you achieve your goals with confidence and independence.